Shipping Policy
At Pure Grace we want every order to reach you safely and on time. Here is everything you need to know about how your order reaches you.
1. Digital Downloads
Digital products are available instantly. As soon as your payment is confirmed you will receive an email with your download link. No waiting. No shipping. Just instant access to your faith art, ready to print at home or at any print shop near you.
2. Physical Products
All physical jewelry orders are shipped via tracked international shipping.
Estimated delivery times:
| Destination |
Estimated Delivery |
| Israel (local) |
7 to 14 business days |
| United States |
10 to 20 business days |
| United Kingdom |
10 to 18 business days |
| Europe |
10 to 16 business days |
| Rest of World |
14 to 25 business days |
Please note these are estimated timeframes and may vary depending on customs processing and local postal services in your country.
3. Tracking
All physical orders include a tracking number. You will receive your tracking information by email as soon as your order is dispatched. You can use this number to follow your package every step of the way.
4. Customs and Import Duties
International orders may be subject to customs fees or import duties charged by your country. These fees are the responsibility of the buyer and are not included in your order total. Pure Grace is not responsible for any customs delays or additional charges applied by your local authorities.
5. Lost or Delayed Orders
If your order has not arrived within the maximum estimated delivery window please contact us and we will do our best to assist you. We will investigate with the shipping carrier on your behalf. Please note that Pure Grace is not responsible for delays caused by customs, postal services or circumstances beyond our control.
6. Incorrect Address
Please ensure your shipping address is correct at the time of purchase. Pure Grace is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error in your address please contact us immediately after placing your order and we will do our best to correct it before dispatch.
7. Contact
If you have any questions about your shipment please reach out to us before or after your purchase. We are always here to help.
Pure Grace | From the Land Where It All Began 🕊️
Haifa, Israel
